Robert Leigh Erwin
16 Orchard Terrace ·
Graniteville Vermont 05654 ·
802.249.3876 ·
bobby@bobbyerwin.com
Summary
A software quality assurance analyst with:
- Over twenty-three years experience in software evaluation, testing, design, and documentation;
- A focus on usability, reliability, and business benefit;
- The conviction that quality assurance is critical throughout the development process;
- Excellent written and oral communication;
- Proven skills in designing and leading training on diverse subjects.
- Ability to learn anything.
Professional Experience
Quality Assurance Analyst: Vermont Information Processing; Colchester, Vermont (2006 - present)
- Improving software reliability and user satisfaction through functional release tests for complex and mature route accounting system in use throughout the beverage industry.
- Identifying mission-critical software modules based on 1) impact to end users, 2) internal strategic significance, and 3) the complexity, fragility, and fluidity of the code base.
- Developing test plans, cases, and scenarios for mission critical modules.
- Building and running tests; submitting defect reports; updating software builds with bug fixes.
- Evaluating defect impact, tracking defect rates, and recommending software releases for publication.
- Configuring, publishing, and maintaining test data sets to be fully accessible and fully protected.
- Created and published web content for our customer support website and internal knowledge portal.
- Created and maintained context-sensitive help for software in an IBM iSeries environment.
- Tested, evaluated, and implemented RoboHelp content management system.
- Published and distributed a weekly customer newsletter.
Computer Technology Instructor: Randolph Technical Career Center, Adult Education Program; Randolph, Vermont (2006 - 2010)
Designed and led adult education classes in the areas of web and desktop technologies, plus a special workshop on bicycle maintenance.
Technical Writer: SCANA Corporation; Columbia, South Carolina (2001)
- Created a web-based end-user guide for PeopleSoft implementation strategies.
- Evaluated current practices within the Human Resources department; proposed changes and improvements to existing procedures.
- Tested and evaluated RoboHelp.
Director of Christian Education: First Presbyterian Church; Aiken, South Carolina (1995 - 2000)
Developed and implemented education strategy for children, youth, and adults in 900 member congregation. Many skills developed in these years continue to be valuable. For example:
- Developed teaching and training skills trough hands-on teaching and train-the-trainer workshops.
- Honed verbal and written communication skills, especially organization and comfort with public speaking.
- Improved team-work and team-building skills through collaborative decision making process.
- Provided technical support for other staff in MS Office, WordPerfect, Internet connection and functionality issues, and network/peripheral support.
Applied Skils
Proficiency in testing tools
Proficiency in communication / tracking tools
- Microsoft Office Applications
(Word, Excel, Access, PowerPoint, Publisher)
- Adobe Acrobat
- Adobe Photoshop
Experience in web technologies
- SQL
- ExtJs / Javascript
- HTML / CSS
- PHP
- ASP / ADO / VBScript
- Adobe RoboHelp
Education
Champlain College; Burlington, Vermont
Certificate: Java Development, 2014 - 2015
Presbyterian College; Clinton, South Carolina
Bachelor of Arts in Philosophy and Religion, 1989 - 1993
References available upon request